Beiaye™ offers home furnishings, cozy textiles, practical household accessories, storage essentials, tabletop items, and other products selected to make everyday living more comfortable and organized.

Product availability may change as new items are introduced or existing products are updated.

Select the product you would like to purchase, choose any available size, color, style, or quantity options, and add the item to your cart. Proceed to checkout and provide accurate contact, shipping, and payment information.

Please review your order details carefully before completing payment. After a successful checkout, an order-confirmation email will be sent to the email address provided.

The payment methods currently available for your order will be displayed at checkout. Depending on your location and device, available methods may include major credit cards, debit cards, and supported accelerated or digital payment options.

All payments must be successfully authorized before an order can be processed.

Checkout and payment information is processed through secure payment-service providers. Beiaye™ does not directly store your complete payment-card number or card security code.

Your bank or payment provider may perform additional identity or fraud-prevention checks before approving a transaction.

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Processing time is separate from shipping time. Orders placed on weekends, public holidays, or during periods of unusually high demand may require additional time.

Estimated delivery is generally 7–12 business days after the order has been processed and shipped.

Delivery estimates are not guarantees. Customs procedures, carrier delays, weather conditions, address problems, local service interruptions, and other circumstances outside our reasonable control may affect delivery.

When tracking information becomes available, it will normally be sent to the email address used during checkout.

Tracking information may require additional time to become active after a shipping label is created. If tracking has not updated for an extended period, contact customer support with your order number.

Contact customer support as soon as possible if your shipping address is incorrect. We will try to update the address if the order has not yet entered processing or shipment.

Address changes cannot be guaranteed after an order has been processed, packed, or transferred to a shipping carrier.

Contact customer support as soon as possible if you need to request a cancellation or modification.

We cannot guarantee cancellation or modification after an order has entered processing, fulfillment, or shipment. If the order can no longer be cancelled, you may request a return after delivery in accordance with the Return & Refund Policy.

Contact customer support promptly if your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description.

Please provide:

• Your order number.
• A clear description of the problem.
• Photographs or videos showing the issue.
• A photograph of the shipping label and exterior packaging.

After review, an appropriate replacement, reshipment, refund, or return solution will be provided for a confirmed error attributable to us.

Product colors may appear slightly different depending on screen settings, lighting, photography, production batches, and material characteristics.

Textile and household products may also show minor variations in texture, stitching, weave, finish, dimensions, or surface detail. These variations are not necessarily considered defects.

Eligible items may be returned within 30 days after delivery. Returned products must generally be unused, unworn, unwashed, unaltered, and in their original condition with the original packaging, accessories, labels, and included materials.

You must contact customer support before sending a return. Unauthorized returns or packages sent to an unapproved address may not be accepted.

Do not automatically send merchandise to the registered business address listed on this page.

Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

For preference-based returns, including a change of mind, ordering the wrong option, or deciding that an item is no longer needed, the customer is generally responsible for return shipping costs.

For confirmed damaged, defective, incomplete, or incorrect items attributable to us, we will provide an appropriate solution without requiring the customer to bear the related return cost.

Once an approved return has been received and inspected, an accepted refund will be issued to the original payment method.

Refund processing generally takes 5–10 business days after inspection. Your bank or payment provider may require additional time to post the funds to your account.

Review your tracking information and check with household members, neighbors, building management, or the local carrier where appropriate.

If tracking has not updated for an extended period or the package appears lost, contact customer support with your order number. We may need to investigate the shipment with the carrier or fulfillment partner before determining the appropriate resolution.

Email service@beiaye.com or call +86 186 8893 1270 .

Customer service is available daily from 8:00 AM to 10:00 PM. We generally aim to respond to email inquiries within 24 hours.