We may collect contact information, billing and shipping details, account information, order and transaction records, customer-support communications, product reviews, preferences, and information you voluntarily provide.

We may also collect device and usage information, including IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, cookie information, and interactions with the website.

Information may be collected directly from you, automatically through cookies and similar technologies, and from service providers such as payment processors, commerce platforms, shipping carriers, analytics providers, advertising partners, and fraud-prevention services.

• Process payments, orders, deliveries, returns, and refunds.
• Provide customer support and respond to requests.
• Maintain, personalize, secure, and improve the website.
• Detect fraud, abuse, security incidents, and prohibited activity.
• Send service messages and, where permitted, marketing communications.
• Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.

Cookies and related technologies may be used to keep the website functioning, remember preferences, maintain carts, measure traffic, understand performance, prevent fraud, and support advertising or analytics.

You may control cookies through browser or device settings. Disabling certain cookies may affect website functions and checkout.

Information may be shared with vendors that provide hosting, commerce-platform, payment, fulfillment, delivery, customer-support, analytics, marketing, security, professional, and technical services. These parties receive information only as reasonably necessary for their services.

Information may also be disclosed to comply with law, protect rights and safety, investigate misconduct, respond to legal process, or support a business transaction such as a merger, financing, restructuring, or asset transfer.

Payment information is processed by payment-service providers. We do not directly store complete card numbers or card security codes. Payment providers handle information under their own privacy and security practices.

Information is retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, or regulatory obligations.

Your information may be processed in countries other than where you live. Privacy laws in those locations may differ. Where required, reasonable measures are used to protect information during international transfers.

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about disclosures. Some requests may be limited by legal exceptions or record-retention requirements.

To submit a request, email service@beiaye.com. We may need to verify your identity before responding. Authorized agents may be required to provide proof of authority.

You may unsubscribe from promotional emails by using the unsubscribe link or contacting us. Even after opting out, you may still receive non-promotional messages about orders, accounts, security, returns, or policy updates.

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided information may contact us to request review and deletion.

Reasonable administrative, technical, and organizational safeguards are used to protect information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

This policy may be updated to reflect operational, legal, or regulatory changes. The revised version will be posted on this page.

Privacy questions and requests may be sent to service@beiaye.com. Customer service is available daily from 8:00 AM to 10:00 PM.